Return & Refund Policy

Sellers are legally bound to honor approved returns and refunds in accordance with the Consumer Protection Act, 2019.
At Samagra, we believe in providing a trusted and reliable marketplace. Your satisfaction is important to us, and we want to ensure you have a smooth experience. Since Samagra is a platform that connects you directly with sellers, our return and refund policy is designed to be fair to both buyers and seller.

1. Who Handles My Return?

All returns and refunds are managed directly by the seller of the product. Samagra facilitates the process and provides a platform for communication, but the final decision on a return and the processing of a refund are the responsibility of the seller.

2. Return & Refund Eligibility

You may be eligible for a return and refund if:

The item you received is damaged or defective.
The item is incorrect (wrong product, size, or color).
The product is significantly different from the description provided by the seller.

3. Items That Cannot Be Returned

Any abuse of the return policy, including false claims, product tampering, or misrepresentation, shall constitute fraud under law and may lead to blacklisting and legal action.

For reasons of hygiene and product safety, certain items are not eligible for return unless they arrive damaged or defective:

Eatables & Groceries: This includes all food items, snacks, spices, flours, pulses, and oils.
Spiritual & Religious Items: Pooja articles, incense sticks, or any items that have been used.
Used or Worn Products: Clothing, jewelry, or any item that shows signs of use, washing, or wear.
Products with Tampered Packaging: Items where the original packaging or seal has been broken.

4. Return Window

You must initiate a return request within 7 days of receiving your order. Requests made after this period may not be accepted.

5. How to Initiate a Return: A Step-by-Step Guide

Contact the Seller: The first step is to contact the seller directly through the Samagra platform. Clearly explain the issue and provide your order number.
Provide Evidence: You must provide clear photos or videos of the item you received, highlighting the damage, defect, or incorrect product. This helps the seller verify your claim quickly.
Wait for Seller Approval: The seller will review your request and the evidence provided. They will either approve or decline your return request.
Ship the Item Back: If your request is approved, the seller will provide you with the return shipping address. You are responsible for packaging the item securely and shipping it back.

6. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, the seller is responsible for the return shipping cost. They will either provide you with a return shipping label or reimburse you for the cost.
If a return is accepted for any other reason (and at the seller’s discretion), you may be responsible for the return shipping cost.

7. Refund Process

Sellers must initiate refunds within 5 business days of receiving returned goods, failing which Samagra may suspend the seller’s account.

Once the seller receives the returned item and confirms it is in the condition specified, they will process the refund.

The refund will be credited back to your original payment method.
Please allow 5-7 business days for the refund amount to reflect in your bank account or on your credit card statement. The exact time depends on your bank’s processing times.

8. Need Help?

If you have initiated a return request with a seller and are unable to reach a resolution, please contact Samagra’s customer support team. We will step in to help mediate the issue and find a fair solution for both parties.

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Return & Refund Policy

1. Who Handles My Return?

2. Return & Refund Eligibility

3. Items That Cannot Be Returned

4. Return Window

5. How to Initiate a Return: A Step-by-Step Guide

6. Return Shipping Costs

7. Refund Process

8. Need Help?

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