This Policy complies with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, GDPR.
Effective Date: 19th September 2025
This Privacy Policy describes how Samagra (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website and mobile application (the “Service”). We are committed to protecting the privacy of our users and believe in transparency regarding our data practices.
By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We collect different types of information from and about you to provide and improve our Service.
Information You Provide to Us:
When you create an account, list products as a seller, or make a purchase as a buyer, you may provide us with personal information, including:
Communications: Information you provide when you communicate with us, such as customer support inquiries or feedback.
Information We Collect Automatically:
When you access or use the Service, we may automatically collect certain information about your device and usage, including:
We use the information we collect for various purposes, including to:
We do not sell your personal information. We may share your information in the following situations:
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
At Samagra, we operate as a marketplace platform, connecting customers with verified vendors offering authentic and handmade products.
We do not purchase or hold stock ourselves — instead, we facilitate the sale of goods between customers and our partnered vendors.
All products listed on our platform are sold and delivered directly by the respective vendors. Once an order is placed through the Samagra website, the vendor is solely responsible for the packaging, dispatch, and delivery of the product to the customer.
Samagra’s role is to provide a secure and seamless shopping experience by managing the ordering process, payment transactions, and customer support.
We ensure that all our vendors follow our quality and service guidelines to maintain customer satisfaction and trust.
Users may also request erasure (‘right to be forgotten’) subject to legal retention requirements.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption, firewalls, and other security technologies to safeguard your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
You have certain rights regarding your personal information, including:
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
Grievance Officer Details: Name: [Insert Name], Designation: Grievance Officer, Email: grievance@samagra.com.
If you have any questions or concerns about this Privacy Policy or our data practices, please Email us at: support@samagra.com
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